Handling Difficult People
Michael’s failed to call out a colleague's frequent inappropriate jokes.
He now has a reputation as a pushover who can't handle conflict, and is starting to lose the respect of his team.
Can you go back in time and help him avoid this fate?
Key Learning Points:
• Recognise verbal harassment, even if not directed at you.
• Challenge bias by taking direct action.
• Challenge comments – even if they are labelled ‘jokes and banter’.
• Consider timing when confronting bad behaviour.
• Delegate confronting bad behaviour if it has a better impact.
I like the new online tool. The game highlighted a number of the challenges faced by firms and recruiting partners in relation to diversity and inclusion – not all of which can be addressed by a “quick fix”. Deborah McCormack Head of Recruitment & Graduate Development- Pinsent Masons
The games combine an impressive and sophisticated understanding of the problems with a simple and effective delivery mechanism to prompt behavioural change. Jo Swinson Former MP and Junior Equalities Minister, UK Parliament